When will I be charged for shipping?
When the Pledge Manager closes after the campaign, late March to early April.
Last updated: January 03, 2026 23:15
Is shipping really free in the first 48 hours?
If you live in the US or the EU, yes!
Otherwise it’s reduced to $3. Still a good deal, no?
Last updated: January 03, 2026 23:16
Can I choose which pins I get?
Yes, totally! This will be possible in the pledge manager, after the campaign.
Unless you are specifically pledging for a collection, then it’s assumend you want one pin each.
Last updated: January 03, 2026 23:18
What is your return policy?
No question asked for 14 days after arrival
Last updated: January 03, 2026 23:18
What if my pin arrives damaged or missing?
Please reach out and we will try to make it right.
Last updated: January 03, 2026 23:19
Can I change my address later?
Yes, in the Pledge Manager.
Last updated: January 03, 2026 23:19
Where are you shipping from?
From either Vienna or St Louis, depending on your location.
Last updated: May 13, 2026 21:11
It says early bird special shipping, but I am charged full price?
The early bird bonus is a credit! This means you are charged shipping, but then deducted 7 euros. If you are based in either the EU or the US, that evens out to 0. For everyone else a small charge remains. The credit should be visible at checkout, it might not show up on every page.
Last updated: May 13, 2026 21:14
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.